Material Concepts, Inc. - Return Policies and Shipping Information

Return Policies, Shipping Information

General Returns Policy

Material Concepts will accept returns of unused or defective merchandise within 30 days of purchase for a full refund. The original shipping charges and cost of return shipping is on us if the return is a result of our error. Unused items must be in their original packaging. Returns after 30 days will be reviewed and may be subject to a reduced refund.

Items that are Not Returnable

Material Concepts, Inc. does not accept returns of the following items:

Hazardous items that contain flammable liquids

Items custom printed, custom converted, or manufactured to your specification

Tyvek® sheets, Tyvek® 10 yard/Prototype rolls, Tyvek® excess inventory

Refunds - How and When Refunds Are Processed

Material Concepts issues refunds in the same form of payment used for purchase. Refunds are processed within 3 to 5 business days after receipt of return. Please note that credit card returns may take 2 to 10 business days to post to your account.

Return Authorization Number Required

Every return must have a return authorization number displayed prominently on the outside of the shipping box to ensure your return is correctly processed. Return authorization numbers will be provided to you when you contact us to process your return.

Canceling an Order

You may cancel your order provided that the order has not already shipped and/or is not already being custom converted or manufactured to specification.

If the item you want to cancel has already shipped, contact us for assistance. In most cases we can contact the carrier and have the item returned to us. The freight charges associated with shipping and returning are deducted from the refund.

If the item you want to cancel has already entered the converting or manufacturing process we will make every effort to stop the converting/manufacturing process quickly, and will only charge for machine/equipment set up and materials that have already been converted. It is rare, but in some instances material that is to be custom converted or manufactured undergoes certain preparations that may render the material unable to return to stock. In these instances we are unable to process a refund for all materials and set up fees associated with the order.

Shipping Information - When Your Shipment Arrives

By UPS

If your shipment is being delivered by UPS, the driver will bring the merchandise inside - simply sign for it. If there is any damage, call one of our customer service representatives at 800-372-3366 to assist you.

If there is damage, be sure to keep the box and item together in the event UPS comes to inspect or pick up the damaged item. All shipping materials associated with the package must be kept for at least 7 days pending UPS inspection.

By Truck

In the case of a truck delivery, the driver will normally not unload the merchandise and will require you to take merchandise from the truck inside (unless inside delivery was requested when the order was placed).

Please do not refuse any shipment before calling us!

Examine the carton or pallet closely on all sides. If the carton is damaged or the stretch wrap on the pallet is ripped, gashed, or appears damaged in any way, you have the right to open it to inspect the contents (ICC Regulation 120).

The driver will ask for your signature. Be sure to note any damage, including scuffs, dents, tears or creases on the delivery receipt when signing for the freight. If there are any problems with the delivery, please call one of our customer service specialists at 800-372-3366 before signing. If you sign a delivery receipt without notating damage, the freight company may not honor any damage claim processed.

Please call us immediately upon receipt of damaged merchandise. Have your delivery receipt available to provide necessary information when calling our customer service representatives at 800-372-3366.

If you discover any damage, please save all packaging. The trucking company cannot properly do an inspection without evaluating the packaging.